Standard items: 2–4 weeks. Custom or large-volume orders: 4–8 weeks depending on complexity and workshop capacity. We confirm a firm delivery window on the quote.

Yes. We can split deliveries by site or date. This is specified on the PO and may affect shipping costs.

Sample sets are available for most items. Samples are invoiced and credited on confirmed orders above the MOQ.

Logo emboss/deboss, glaze colors, finishes, formats, and packaging. We also support co-branded marks where relevant.

Provide vector files (SVG, AI, or EPS) and your brand guidelines. We share a digital proof, then—if needed—a physical pre-production sample for approval.

Share item references, quantities per SKU, delivery address(es) and required date. We return a formal quote with unit pricing, lead times, and shipping.

Yes, tiered pricing applies above certain thresholds per SKU or total order value. We include breaks on the quote.

MOQs vary by item and customization. As a guideline: tableware 24–48 units per SKU; customized items may require higher MOQs.

We ship across Canada and to select international destinations.

Report within 48h with photos and packing slip. We replace or credit according to the inspection. Packaging is optimized for HORECA shipments.

50% deposit on order, balance before dispatch. Net terms may be available for approved accounts.

Visa · Mastercard · Apple Pay · Interac · PayPal

Yes, items are designed for daily service. We specify care notes per glaze/finish and test batches upon request.

Made-to-order items are non-returnable except for defects. Report any issue within 7 days of receipt for resolution.

Crafted by local workshops in Québec. We prioritize short supply chains, responsible materials, and repairability when possible.